1. DEFINITIONS
In this Privacy Policy, except as otherwise provided, capitalized terms shall have the meanings ascribed to them herein below:
“Account” shall mean the account created and maintained by the User on this Website subsequent to the registration process on this Website and shall include the Purchaser account.
“Goods” shall mean small fine brilliant diamonds having cut: ‘excellent top’, clarity: (VVS1/VVS2), (VS1/VS2), (SI1/SI2) and color: (DEF), (GH), that you may purchase through this Website.
“Services” shall have the meaning ascribed thereto in the Terms and Conditions.
“Terms and Conditions” means the terms and conditions for the access/ use of the Website and/ or Services, as available on our Website.
“User” or “End-User(s)” or “you” or “your” shall mean any Person who accesses, downloads, uses and/ or views this Website and/ or the Services.
“Website” or “our Website” or “the Website” or “this Website” shall mean www.starmelee.com, which is owned by DAVICO and/ or DAVICO Parties.
All capitalized terms not defined in this Refund Policy shall have the meanings ascribed to them in the Terms and Conditions or any other agreement entered into between DAVICO and you. The interpretation clause set out in the Terms and Conditions and/ or Privacy Policy shall apply to this Refund Policy.
2. REFUND UPON CANCELLATION OF PURCHASE ORDER:
2.1 Purchase vis a vis Electronic bank transaction
a) Advance payment: A Purchaser shall make an advance payment equivalent to 10% of the value of the Goods, to DAVICO vis-à-vis RTGS/ NEFT etc., at the time of placing the purchase order. Once the advance payment has been made, the purchase order is deemed to have been accepted by DAVICO and the Goods intended to be purchased will be locked in the shopping cart section of the Website for a maximum period of 24 hours.
b) Balance Payment: A Purchaser shall be required to make the balance payment i.e. 90% of the value of the Goods within 24 hours of the Goods being displayed in the shopping cart section of the Website. In the event the Purchaser fails to make the balance payment within the stipulated 24 hours, the Goods shall be removed from the said shopping cart section and the advance payment made shall be forfeited. There will be no refunds.
2.2 Credit/ Debit Card
One-time full payment: Purchases made vis a vis the use of a credit/ debit card shall be paid in full upon the Goods being displayed in the shopping card section of the Website. There shall be no refunds for subsequent cancellations.
3. REFUND / RETURN AFTER DISPATCH
3.1. In case the Purchaser cancels its order for the purchase of Goods after the Goods have already been dispatched by DAVICO, the Purchaser shall not be eligible to return the Goods or ask for a refund of monies already paid to DAVICO. Further, DAVICO will not only be entitled to retain the entire monies already paid for the purchase of the Goods but also be eligible to an additional claim from the Purchaser in relation to processing fees, dispatch fees and any other expenses incurred by DAVICO in providing the Service(s).
3.2. Once the Goods have been dispatched, DAVICO takes full guarantee of the quality of Goods only till such time till the seal of the Standard Quantity Parcel remains untampered, intact and unbroken.